Check out our Terms and Conditions for further information.
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What happens if my rental doesn't arrive in time?
Unfortunately items can go missing or be delayed in the post, if this happens no refunds will be offered as this is beyond our control. We get all weekend rentals posted on or before Wednesday, therefore if a rental is subject to postal delays and does not arrive in time there is minimal action we can take.
If you are concerned about your garment not arriving in time please send us an email or DM and we will file an investigation with NZ Post.
Do you offer extended rentals?
Yes! Our rentals usually run on a two day schedule.
We offer extended rentals beyond the regular 2 day rental period at a rate of $5 per each additional day. The extended rental period begins on the day you require the garment, to the day you can return the garment.
Example: You are heading away on a 6 day trip. You will be charged the regular rental price + $20 (4 additional days).
Please DM us on instagram, or send us an email to arrange an extended rental!
What do I do if my rental doesn't fit?
Unfortunately we cannot offer refunds if a garment doesn't fit as you'd hoped. This is the risk associated with renting. Please refer to the sizing information in our product descriptions, or send us an Instagram message for more information on sizing, we are always happy to help!
In the event of a garment not fitting, please contact us as soon as possible and we will work together towards a solution!
Do you offer try ons?
Yes! We offer local pickup and postal try ons. Our try on processes can be located in our 'try ons' tab.
Visit this page for more information regarding Local pickup try ons.
Visit this page for more information regarding Postal try ons.
I've damaged a garment, what do I do?
No worries, these things happen! Please let us know of any damages or stains as soon as possible.
Please see our Terms and Conditions page here for more information on damages.
What is the cutoff day for booking rentals?
Local pickup rentals can be booked up until 4pm on the day of your event. For last minute bookings after this time please send us a DM on Instagram.
Postal rentals must be booked before 9am Wednesday (for a weekend rental). If booked after this time you will not be eligible for a refund or store credit if the garment does not arrive in time.
When will my order be ready for pickup?
Local pickup orders are usually ready for collection from Wednesday (for weekend rentals). You will receive an email as soon as it is ready for you to pickup.
Pickups can be made from 7am-9pm.
I want to cancel my order, do I get a refund?
If your order is cancelled over one week before your booking date you will be reimbursed with a store credit for the value of your order, less 30%.
If you cancel within a week of your booking date no store credit or refund will be offered.
The calendar says 'unavailable'... is the garment booked?
Ensure you have selected your preferred delivery method above our booking calendar. This will accurately display availability for the specific item!