Check out our Terms and Conditions for further information.
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What happens if my rental doesn't arrive in time?
Unfortunately items can go missing or be delayed in the post, if this happens no refunds will be offered as this is beyond our control. We get all weekend rentals posted on or before Wednesday, therefore if a rental is subject to postal delays and does not arrive in time there is minimal action we can take.
If you are concerned about your garment not arriving in time please send us an email or DM and we will file an investigation with NZ Post.
What do I do if my rental doesn't fit?
Unfortunately we cannot offer refunds if a garment doesn't fit as you'd hoped. This is the risk associated with renting. Please refer to the sizing information in our product descriptions, or send us an Instagram message for more information on sizing, we are always happy to help!
In the event of a garment not fitting, please contact us as soon as possible and we will work together towards a solution!
Do you offer try ons?
Yes! We offer postal and in-person try ons. Our try on times are posted weekly and can be located in our 'try ons' highlight on Instagram. Send us a DM on instagram @rents_with_maggie to book.
Please see our Try ons page here for more information.
I've damaged a garment, what do I do?
No worries, these things happen! Please let us know of any damages or stains as soon as possible.
Please see our Terms and Conditions page here for more information on damages.
What is the cutoff day for booking rentals?
Local pickup rentals can be booked the day of your event in most cases. For last minute bookings please send us a DM on Instagram.
Postal rentals must be booked before 8pm Tuesday (for a weekend rental). If booked after this time you will not be eligible for a refund or store credit if the garment does not arrive in time.
When will my order be ready for pickup?
Local pickup orders are usually ready on Tuesday or Wednesday before your event (for weekend rentals). You will receive an email as soon as it is ready for you to pickup.
Pickups can be made from 9am-5pm.