Terms and Conditions
By renting from Rents with Maggie you are agreeing to all the below terms and conditions.
All terms and conditions are subject to change at any time, it is the renters responsibility to ensure they are aware of all terms and conditions at the time of rental.
Rents with Maggie has the right to refuse service to anyone at any point.
All garments must only be worn by the renter exclusively, and is not to be worn by anyone else. The garment is intended to only be worn once during the rental timeframe, please respect these rules.
Pick-ups/Returns
Local rentals will be available for pickup 1-3 days before your event. You will be sent a confirmation email with a pickup address and a lockbox pin when it is ready to be picked up. Do not share this pin number with anyone else.
Pickup rentals must be dropped back to the given address by 6pm the next business day following your event. Please drop back to the return box, not in the mailbox or on the street.
If you fail to follow the given return instructions and a garment is stolen after you have dropped off you are required to pay the full retail amount of the garment.
We prefer all pickups/returns are made by you, the renter personally. If you are unable to pickup or drop off your rental due to unforeseen circumstances (illness, car troubles, accident) it is your responsibility to find a trusted person who can carry out the drop off within the agreed return period. If the garment is not returned on time late fees will be charged (regardless of the reason).
Postal rentals
Shipping costs for postal rentals is $14. This includes overnight courier and a pre-addressed return bag.
Rents with Maggie is not liable for any shipping delays after the garment has been posted. If a garment does not arrive in time no refund or store credit will be offered.
All postal rentals are posted 2-5 business days before your event.
If you provide incorrect shipping details no refund or store credit will be offered.
Late bookings have a heightened risk of not arriving in time, it is the renters decision as to whether this risk is worth it or not. A late booking is any rental booked after 8pm three business days before your event. The postal cutoff for weekend bookings (including Friday) is Tuesday 8pm.
If you are leaving the given address for an out of town event, book your garment for the day you are leaving. Please also include a note at checkout stating the actual date for your event so we can manually block off the correct number of days for your rental in the calendar. This may result in an 'extended rental' fee, depending on the length of time the rental is with you for. Message us on instagram if you have any questions regarding this.
Please be aware that redirecting your rental once posted will delay the shipping time by at least 1 business day. If the rental is redirected and is then delivered late, no refund or store credit will be offered.
In the event that a garment is stolen after delivery (from a mailbox etc) the customer will be required to pay the retail price of the garment.
Postal returns
All postal rentals must be returned by 3pm the next business day after your event.
Postal rentals must be dropped at a NZ Post Shop (do not drop in street mailboxes as these delay items).
Rents with Maggie will be monitoring the return tracking label to ensure rentals are returned on time. If the garment is not returned on time a late fee will apply (see below for late fee information).
If you lose your supplied return bag you are responsible for the cost of a replacement bag, with overnight courier added.
Damages
Do not attempt to wash the garment as some fabrics are very delicate and require extra care. Some washing machines may also damage the dress further and you will be required to pay damage fees.
Do not attempt to repair any garments yourself, we handle all repairs to ensure all garment remains in rentable condition.
All garments are checked for damages while being packed for dispatch. This includes straps, catches, hems, buttons and zippers. All garments are in good, wearable condition unless otherwise stated, and are expected to be returned in the same condition.
If you struggle to do up a garment, it may be the wrong size. Please do not force a garment to do up, instead message us and we may be able to swap it for another garment (local rentals only).
Please treat our garments with respect as you would your own. Try to avoid smoking areas, freshly applied fake tan and sharp jewellery as these tend to damage garments. Please also be very mindful of handbags (especially those with chain straps) as they are common causes of pulling on garments. Pulling is typically an irreparable damage, and you will be required to pay the full retail price of the garment if it is damaged.
If the garment you have rented requires double sided tape please flick us a message on instagram before use, as some fabrics can be damaged from tape. If you use double sided tape please leave this on the garment for us to remove, to ensure minimal damage.
Let us know as soon as possible if you have damaged or stained a garment, knowing what the damage is makes it much easier for us to fix it! We try our best to avoid issuing fees, so will do everything possible to fix the damage ourselves.
If the damage is able to be fixed by a professional you will be required to pay the cost of repair.
If the damage is irreparable you will be required to pay the full retail amount of the garment.
Payment plans for damage fees are available, send us a DM on instagram.
If you damage a garment and pay the associated repair fees you will not be able to keep the garment, no exceptions.
Late fees
If you fail to post or return your garment by 3pm the next business day after your event, you will be required to pay a late fee of $15 per day.
If your late return results in another customers booking being cancelled you will be charged the rental price to cover the cancellation. Please note due to postal turnaround times this fee can be applicable for returns made just one day late.
If the dress is not returned within 5 days of your rental date you will be required to pay the cost of the rental, as well as the late accumulated fees.
If you fail to return the dress within 10 days you will be required to pay the full retail amount of the garment, along with associated late fees.
Paying late fees (including the 10 day full retail fee) does not allow you to keep the garment. It is property of Rents with Maggie, and paying late fees is not a sale of items.
Return cards
We include return cards with all rentals, these cards highlight basic care instructions and reminders about renting with us, these cards must be returned with your rental. If these cards are not returned you will be required to pay a lost card fee of $10.
Refunds
Refunds will not be offered if the garment does not fit as you had hoped. Unfortunately this is the risk taken when renting. Please refer to the recommended sizes in our product descriptions, or send us a message on instagram for sizing assistance.
Refunds will not be offered if a postal rental does not arrive in time, given that it was posted from Rents with Maggie in a timely manner (at least 1 working day before your event).
Shipping costs will not be refunded or credited under any circumstances.
Failure to pay late/damage/lost card fees will result in a police file and/or small claims court. This will affect your credit rating and you will be blacklisted from Rents with Maggie.
If you have any questions please send us a message on Instagram.