Terms and Conditions
- Pick up rentals/returns
- Postal rentals/returns
- Damages
- Issues upon garment arrival
- Product Descriptions
- Late Fees
- Return Cards
- Refunds/Cancellations
- GROUP20 discount
- Safety and General
0.1 By renting from Rents with Maggie you are agreeing to all the below terms and conditions.
0.2 All terms and conditions are subject to change at any time, it is the renters responsibility to ensure they are aware of all terms and conditions at the time of rental.
0.3 Rents with Maggie has the right to refuse service to anyone at any point.
0.4 All garments must only be worn by the renter exclusively, and is not to be worn by anyone else. The garment is intended to only be worn once during the rental timeframe.
1. Pick-ups/Returns
1.1 Local rentals will be available for pickup 1-3 days before your event. You will be sent a confirmation email with a pickup address and details when it is ready to be picked up.
1.2 Pickup rentals must be dropped back to the given address by 6pm the next business day following your event. Please drop back to the return box, not in the mailbox or on the street. Remember to smile - we have security cameras installed for theft prevention and safety.
1.3 If you fail to follow the given return instructions and a garment is stolen after you have dropped off you are liable to pay the full RRP of the garment.
1.4 We prefer all pickups/returns are made by you, the renter personally. If you are unable to pickup or drop off your rental due to unforeseen circumstances (illness, car troubles, accident) it is your responsibility to find a trusted person who can carry out the drop off within the agreed return period. If the garment is not returned on time late fees will be charged (regardless of the reason).
2. Postal Rentals
2.1 Shipping costs for postal rentals is $16. This includes overnight courier and a pre-addressed return bag.
2.2 Rents with Maggie is not liable for any shipping delays after the garment has been posted. All postal rentals are posted 2-5 business days before your event, if a garment does not arrive in time no refund or store credit will be offered.
2.3 If you provide incorrect shipping details please contact us within one hour after your booking was made to update this. If you fail to update the shipping address within this timeframe no refund or store credit will be offered.
2.4 Late bookings have a heightened risk of not arriving in time, it is the renters decision as to whether this risk is worth it or not. A late booking is any rental booked after 8pm three business days before your event. The postal cutoff for weekend bookings (including Friday) is Wednesday 12pm.
2.5 If you are leaving the given address for an out of town event, book your garment for the day you are leaving. Please include a note at checkout stating the actual date of your event so we can manually alter the rental duration on the calendar. This may result in an 'extended rental' fee. Message us on instagram if you have any questions regarding this.
2.6 Please be aware that redirecting your rental once posted will delay the shipping time by at least 1 business day. If the rental is redirected and is then delivered late, no refund or store credit will be offered.
2.7 In the event that a garment is stolen after delivery (from a mailbox etc) the customer will be liable to pay the full RRP of the garment.
2.8 All postal rentals must be returned to an NZ Post Shop counter by 3pm the next business day after your event. Do not drop in street mailboxes as this delays returns.
2.9 Rents with Maggie monitors the return tracking label to ensure rentals are returned on time. If the garment is not returned on time a late fee will apply (see below for late fee information).
2.1.1 If you lose your supplied return bag you are responsible for the cost of a replacement bag, with overnight courier added. Email or message us to arrange an alternative post bag.
2.1.2 Customers are liable to pay late fees or replacement costs for any returns made incorrectly.
3. Damages
3.1 Do not attempt to wash any garments before returning. Washing can set stains if not treated properly... leave the hard work to us!
3.2 If we feel that a garment may have been washed before returning we may collect payment for stubborn stains.
3.3 Do not attempt to repair any garments yourself, if we feel that a garment may have been repaired or altered before return we may collect payment for damages and/or garment replacement.
3.4 Please treat our garments with respect. Try to avoid smoking areas, freshly applied fake tan, sharp jewellery and cross-body handbags as these tend to damage/pull garments. Pulling is typically an irreparable damage.
3.5 Let us know as soon as possible if you have damaged or stained a garment, knowing what the damage is makes it much easier for us to fix it! We try our best to avoid issuing fees, so will do everything possible to fix the damage ourselves.
3.6 If the damage is able to be fixed by a professional you will be required to pay the cost of repair.
3.7 If the damage is irreparable you will be required to pay the full RRP of the garment.
3.8 If a garment is damaged and requires replacement/repairs you, the renter, are required to cover the cost of any future rentals that may be affected by this.
3.9 If a garment is damaged and associated repair/replacement fees are paid you will not be able to keep the garment, no exceptions.
4. Issues upon garment arrival
4.1 Upon delivery/collection, if you feel a garment is damaged or stained beyond what is mentioned in the product description you must contact us immediately. Refunds will be offered if RWM agrees that the garment is unwearable, and the garment is returned within 24 hours, and in unworn condition.
4.2 If no contact is made by you, the renter within 24 hours of delivery/collection you are assumed to have accepted the garment, no refunds will be offered.
4.3 If minor damage or stains are present but the garment is still wearable we may offer a partial refund. This solution will only be offered for any damages that are not already noted in the product description.
5. Product Descriptions
5.1 All product descriptions state a 'size on tag' and 'recommended size'. Size on tag refers to the designers given size of the garment, however the recommended size describes the sizes that may fit the garment. Recommended sizes are to be used as a guide only, as this may differ between customers due to varying size proportions.
5.2 All garments are given a condition rating that reflects the state of each product (see here for detailed information). Rental garments should not be expected to be in unworn condition, as it is likely most garments have been worn before. General wear is to be expected and flaws are noted in descriptions.
5.3 If you have any questions or concerns regarding the condition of a garment please reach out to us via Instagram DM, or email to request further information. Upon booking a garment you are expected to have read and agree to its condition.
6. Late fees
6.1 A late return incurs a fee of $15 per day, per dress.
6.2 If your late return results in another customers booking being cancelled you will be charged the rental price to cover the cancellation. Please note due to postal turnaround times this fee can be applicable for returns made just hours late.
6.3 If the dress is not returned within 5 business days of your rental date you will be required to pay for an additional rental booking, as well as associated late fees.
6.4 If you fail to return the dress within 10 business days you will be required to pay the full RRP of the garment, along with associated late fees.
6.5 Paying late fees (including the 10 day full retail fee) does not allow you to keep the garment. It is property of Rents with Maggie, and paying late fees is not a sale of items.
6.6 Unpaid late fees will be forwarded to a debt collection agency, see section 10 for more information.
7. Return cards
7.1 We include care cards with all rentals, these cards highlight basic care instructions and reminders about renting with us, these cards do not have to be returned.
8. Refunds/Cancellations
8.1 Refunds will not be offered if a garment does not fit as you had hoped. Unfortunately this is the risk taken when renting. Please refer to the recommended sizes in our product descriptions, or send us a message on instagram for sizing assistance.
8.2 Refunds will not be offered if a postal rental does not arrive in time, see section 2 for dispatch timeframes.
8.3 Shipping costs will not be refunded or credited under any circumstances if the order has been dispatched already.
8.4 Cancellations made at least one week before your booking date will be reimbursed as a store credit for the value of the order. Cancellations made within one week of the booking date are unable to be credited. Refunds cannot be offered for cancellations.
9. GROUP20 Discount
9.1 The group booking discount is valid only on wearable rental garments, and is not available for ex-rental pieces or our damage waiver.
9.2 Any orders that incorrectly use the GROUP20 discount code will be sent an invoice for the remaining amount due. If the invoice remains unpaid for 24 hours the order will be cancelled.
10. Safety/General
10.1 RWM has security camera installed for theft prevention and safety, please be mindful when picking up and returning garments that you are on camera.
10.2 Valid photo identification (eg. NZ Drivers License) is required for bookings made through instagram DM.
10.3 Cash will not be accepted as payment. All transactions must be made through our online storefront (preferred), or via bank transfer.
10.4 Late fees and damage fees will be sent as an invoice to the email address supplied by you, the renter. All invoices must be paid within three days from the date of issue. Unpaid invoices will be forwarded to a debt collection agency, the renter is responsible for paying additional fees associated with using this third party service.
10.5 Once a debt has been handed to our debt collectors it cannot be reversed. Payment of overdue debts is to be completed according to debt collection instructions, and initial invoices issued by RWM are no longer valid.
10.6 Failure to pay late/damage fees will result in a debt collection account. If fees remain unpaid this will affect your credit rating and you will be blacklisted from Rents with Maggie.
10.7 Theft will result in a police report, and you will be blacklisted from Rents with Maggie.
If you have any questions please feel free to send us an email or a message on Instagram.